Contact Us - Conflict Insights

Contact

Getting in touch

If you would like to discuss your requirements, I would be very happy to arrange a complimentary, no-commitment call to understand your situation and review the options.

Mediation Complaints Procedure

If you have any concerns about the service you've received, I encourage you to raise them directly with me in the first instance. I’m committed to working with you to resolve any issues quickly, fairly, and informally wherever possible. Open communication is at the heart of my approach, and many concerns can be addressed effectively through a direct conversation.

Step 1: Get in Touch Directly

You can contact me by email at Pip@ConflictInsights.co.uk or via the contact form on this website. Please briefly outline your concern, including any relevant details such as dates, what happened, and what outcome you’re hoping for.

I’ll acknowledge your message within 5 working days and aim to respond fully within 21 days.

Step 2: Taking Things Further

If we’re not able to resolve your concerns together, you have the option to raise the matter with the Civil Mediation Council (CMC), the professional body that sets standards for registered mediators in the UK.

The CMC provides a clear and independent process for addressing concerns about conduct or professional standards. If you feel your concerns haven’t been fully addressed, you are entitled to take this next step.

You can find more details at www.civilmediation.org or contact them directly at complaints@civilmediation.org.